Privacy Policy

How We Treat Your Personal Information


This version (v5) of this Privacy Policy is effective as of January 1st, 2020.


This Privacy Policy describes how and when IP Metro BV (also referred to as “We” or “Us”) collects, uses and shares Your personal information and content when You use our websites, including but not limited to, and any sub-site or application operated by or on behalf of IP Metro (collectively referred to as IP Metro’s “Systems”).

References to “You” are also, as the context may require, references to “Your” and “Yours”.


The terms of this IP Metro Privacy Policy are incorporated by reference in the Terms of Use which are available at, and which are also subject to changes.



  1. General


By accessing our Website or utilizing any of the Systems, You acknowledge and agree that Your Personal Data will be collected and/or processed for the purposes of providing You with customized services as described in this Privacy Policy.


“Personal Data” relates to any information relating to an identified or identifiable individual. We are committed to ensure the protection of Your Personal Data and Your privacy. As a result, we safeguard the information You supply and we collect about You, and only use Your Personal Data in compliance with applicable privacy laws, and more in particular the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of Personal Data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).


We may amend this Privacy Policy from time to time in order to comply with all applicable laws and regulations.


We have taken measures to ensure that Your Personal Data are protected from unauthorized access, deletion or modification. We will make reasonable efforts to ensure that Your privacy interests are protected in accordance with applicable law and best practices.



  1. IP Metro’s Processing of Personal Data


We collect Personal Data when You are using the Systems, and this for the following purposes:


  • General


We collect and process data gathered through Your use of our web sites (browsing) and the use You are making of our application(s). Such data may include the date and hour of Your visit


(timestamp), the type of browser You use, Your IP address, and the pages visited, as well as data related to the type of files You download from our Web site.


We collect information You provide directly to us when using the Systems. This personal information includes, but is not limited to, Your name, contact details, including – as the case may be – public online profile information from social media services indicated by You. We also may collect other Personal Data that has been stored on systems or in relation to third party services that are directly connected to or being used by the Systems. We will inform You


You acknowledge and accept that, by using the Systems, IP Metro may disclose and/or share Your information at Your direction in connection with Your use of the Systems, including if we notify You through the Systems that certain information You provide will be shared in a particular manner and You provide this information.


We may furthermore use Your personal information that we collect through any of our Systems to provide, maintain and improve the Systems and, upon Your request, to engage in and/or maintain in a commercial relationship with You or the company or organization You are representing. Furthermore, IP Metro may use Your personal information to send You information about the Systems, such as technical notices and administrative messages about the Systems, responses to Your comments or questions, news and information we think will be of interest to You, etc. If You would no longer be interested in receiving or using certain information, You can unsubscribe following the instructions in those communications. We may still send You non-promotional communications, such as messages about Your account or our ongoing business relation (if any).


Apart from the technical operators set out below, Your Personal Data will only be disclosed to authorized persons within IP Metro.


Furthermore, although the Systems are being offered by IP Metro, we are also relying on various third party service providers in various countries in view of providing, maintaining and improving the Systems and the use that is made thereof. These companies include hosting and telecommunications companies with whom IP Metro may or may not have direct contractual relationships, but who may perform essential technical functions in order for the Systems to be rendered. In order to achieve this objective, You acknowledge and accept that IP Metro may provide Your private personal information to such service providers, who are in any case only entitled to process such information for the operation of this Website.


We may share Your personal information in connection with, or during negotiations of, any merger, sale of our assets, financing or acquisition of all or a portion of our business to another company. We also may share Your personal information in response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation, or if we believe Your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property and safety of us or others.




  • Customer / account management


If You are a Registered User, we collect and process Personal Data provided by You in view of and in relation to the use You are making of our Systems, for user administration, management and billing purposes. Any such Personal Information may include Your name, gender, email address, and physical as well as electronic contact information.



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If You report certain (online) sources to us, this in order to enable us to verify whether or not the information contained in Your report is accurate, up-to-date and made in good faith. Data we collect in this process may include Your name, first name, Your postal and e-mail address, Your telephone number, email address, Your company and Your function.



  1. Your Rights


Pursuant to the GDPR, You are entitled to access Your Personal Data, as collected and processed by us, and to obtain the modification or deletion of the data if the data are incorrect or unnecessary for the purposes for which the data were collected. Some of Our Systems allow You to exercise Your rights under the GDPR within the System itself, in particular when You are or have been a user of any of Our Systems. Please get in touch with us through our Contact page if You would like to exercise such rights in any other way; we may require a copy of Your identity card when processing Your request, for security purposes.



  1. Changes


You may at any time request us to update or modify the Personal Data provided to us in connection with Your use of the Systems by submitting a request through our Contacts page or – in so far and to the extent this functionality is embedded in Our Systems, You may change Your Personal Data directly in the System itself; we may require a copy of Your identity card when processing Your request, for security purposes.



  1. Automatic Deletion and Right to be Forgotten


Unless agreed upon otherwise, for instance in the conjunction of a commercial arrangement or relationship between You (or the company or organization You represent) and IP Metro, any Registered User information that is collected through the Website or the Systems will be automatically deleted after a period of five years following the end of Your use of Our Systems.



In addition, if You would like us to delete Your personal information – subject to any legal restrictions in this respect –, please submit a request through our Contacts page; we may require a copy of Your identity card when processing Your request, for security purposes.



  1. Logs


Although the automatic deletion of any information You have provided in connection with Your use of the Systems following the closing of the timeframe within which the Systems are active, based on Your location, is a key feature of the Systems, You expressly acknowledge and accept that we automatically record information created, shared or published by and in accordance with Your use of the Systems (“Logs”). By way of such Logs, we keep track of personal and non- personal information such as but not limited to Your IP address, operating system, other users to or with whom You have provided or exchanged information, location, Your mobile carrier(s), device and application IDs, etc. IP Metro uses these Logs to provide the Systems and to measure, customize, and improve them, as well in order to respond to requests from law enforcement bodies, upon their request. In this respect, You expressly agree and accept that, notwithstanding anything to the contrary in this Privacy Policy, IP Metro may preserve or disclose Your information in order to comply with a law, regulation or official request from a government body, such as data protection authorities, law enforcement officials or courts, to protect the integrity of a person, to prevent or react on security or technical issues, fraudulent behavior, or the integrity of the Website and/or the Systems.



  1. Cookies


We may use information about You to personalize and improve the Systems and provide content or features that match user profiles or interests and to monitor and analyze trends, usage and activities in connection with the Systems. In doing so, we use various technologies to collect information, and this may include sending cookies to Your computer or device.


Cookies are small data files stored in device memory that help us to improve the Systems and Your experience, see which areas and features of the Systems are popular and count visits. IP Metro is using both Functional cookies and Analytics cookies.

Functional cookies are essential for the use of our websites, store amongst others user preferences, and are not shared with third parties. Analytics cookies help us improve our site by providing us with information about how users interact with our websites such as the number of visitors to the website, the pages they visit and the length of time spent on the website. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.


You may change Your browser settings to delete and block cookies. To find out how,

visit Please note that if You choose to block, remove or reject cookies, this could affect the availability and functionality of the Systems.



  1. Security


We take reasonable measures to help protect information about You from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. However, as referred to in our Terms of Use, You expressly acknowledge and accept that – in general – the transmission of information over the Internet is never completely secure, private or confidential. Therefore, any information that is sent or received from the Website or by using any of the Systems may be intercepted, decrypted, consulted and/or used by third parties, even if technology is being used whereby such information exchanges are encrypted.



  1. Questions


If You have any further questions with respect to how we are using Personal Data, if You would like to access, correct, update or delete Your Personal Data, or would like to file a complaint, please submit a request through our Contacts page.


You may obtain access to Your Personal Data, or request any changes thereto or the deletion thereof by sending a written, dated and duly executed letter request, together with a copy of Your identity card, to



  1. Changes to this Privacy Policy


IP Metro shall be entitled to revise this Privacy Policy from time to time. If we make changes, we will notify You by revising the effective date of this Privacy Policy. In some cases, we may provide You with additional notice, such as displaying a message on the Website. We encourage You to review the Privacy Policy whenever You access the Systems to stay informed about our information practices and the ways You can help protect Your privacy.